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Quick Recommendations

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FAQs

What produce is available on IndusFresh?

We offer our customers a wide assortment of farm-fresh products. You have the option of choosing from Daily fruits and vegetables, Exotic fruits and vegetables, Pan ready items that are ready to eat-- cuts, sprouts, and curated mixes. We also offer an exclusive range of Hydroponic Produce. In addition, we do also offer seasonal produce based on availability. 

 

Are your products non-GMO?

IndusFresh is certified by UKASCERT to be selling 100% Non-GMO (Genetically Modified Organisms) articles. This means that the seeds used for the production of the crops are not altered genetically and are 100% natural. For further information about our Non-GMO certifications, you may reach out to us at customerfirst@indusfresh.com

 

What does Ozone wash mean?

Simply washing your fresh fruits and vegetables with water does not always ensure all contaminants and pesticides are removed completely. To ensure your produce is free from such items, we ozone wash our products which sterilizes them completely. Ozone is a powerful and instant acting oxidizer that easily oxidizes all fertilisers, pesticides and microbes. Ozone washed articles have been claimed as Safe for Consumption by the Food and Drug Administration- USA. For further information about how we treat our produce with ozone, you may reach out to us at customerfirst@indusfresh.com


What do we mean by Pesticide Free?

Ozone - Washing fruits & vegetables is a certified safe method to remove harmful surface residues from the surface of produce. We apply this method to a selected range of produce. Ozone being a powerful oxidant removes and inactivates harmful chemical residues accumulated on the surface. Ozone has been proven to be effective against bacteria, viruses, and pesticides, reducing the risks of foodborne illness issues from harmful residue buildup. Ozone is certified as a GRAS (Generally Recognized as Safe) substance by the US Food and Drugs Administration (FDA) as well. 

 

Can I buy your products offline at stores?

We are currently only available for direct selling through our Web-App. 

 

How are your products sourced?

All our produce is sourced from our farming partners on a daily basis. We employ industry best crop tracking and a traceability process for all our items. Our farming partners practice sustainable farming methods and we work with them in a symbiotic manner to ensure high ethical sourcing practices. Check out our Farmers of Indus page for more information on sourcing and farming related queries.

 

What modes of payment do you accept?

We offer multiple convenient options to pay for your order. You may use any of the following:

A. Indus Fresh Wallet (can be topped up via Cards, Netbanking and UPI)

B. Credit and debit cards (VISA / Mastercard / Rupay)

C. Most popular wallets

D. UPI

E. Net Banking

 

We are currently not accepting COD as an accepted mode of payment. 


Is it safe to use my credit/debit card on IndusFresh?

Yes, it is absolutely safe to use your card on IndusFresh. We only work with the best payment partners to deliver a completely secure payment environment. Our partners are fully compliant with all regulations and enhanced security requirements as per the payments industry in India.

 

How to cancel an order on IndusFresh?

At the moment, we do not offer cancellations after ordering cut-off times. Please check your grocery cart before checking out to avoid any issues with cancellations. You are free to return any unsatisfactory items for a refund. 

 

Request us to stock an item?

If you would like us to stock a particular item or items, reach out to our team at customerfirst@indusfresh.com. They are happy to assist you with such requests, basis availability.

 

Where can I find out about deals and promotions?

All recent and upcoming offers and deals will be shown on our homepage and on particular product pages. In addition, we do send out emails that will list all active offers. So do remember to open our mailers to stay up to date. Following our social media handles is also a great way to stay informed. 

 

Moved to a new location? How to continue your IndusFresh deliveries?

If you are planning to move or already have, we would request you update your address in your account on our website and check whether we are servicing in that Pin-code area.